Meteors Information Systems SMS Service (OFCA IVANS Licence: 1449) - FAQ

FAQ

FAQ

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There are only the last 2 months of delivery records viewed on the website. Can I view more records 2 months ago?
I forgot the log in password of WebSMS and I try to retrieve it, but the system returns the message "Failed to retrieve the password. Error: 16 - Insufficient Balance". What does it mean?
Why chain SMS is supported up to 3 messages only?
Can I set the SMS SenderID by myself?
Can I delete or modify the scheduled SMS?
How many working days are required to use the 2-Way SMS service?
Do you provide the service that recipient gets a SMS message and such message fee is passed to the recipient?
Do you provide Location Based Service?
Do you provide Multimedia Messaging Service?
Do MISSMS API support WAP Push?
Do MISSMS API support SMPP connection?
How long can the scheduled time be set?
If the SMS scheduling time is earlier than the current time, will the SMS be delivered as usual?
If the amount required for the sending exceeds the remained account balance, can it be transferred successfully?
The messages have been stopped to be processed due to insufficient balance before, but the account has been top up again. Is there any way to resend these messages?
I use my personal mobile phone number as the SenderID in order to get reply from someone else. Someone has really replied, but I do not receive such message. why?
Do you provide OFCA do-not-call registers filtering service?
Based on the OFCA Unsolicited Electronic Messages Ordinance, what settings are required for SMS content to meet such requirements?
If my client has verbal or written commitment to receive my promotional message, but he has also registered the OFCA do-not-call registers filtering servicer, can I still send message to him?
What are the restrictions on the format of the SMS SenderID?
What is the difference between the total number of message and the total charge of message in the delivery record?

1.

There are only the last 2 months of delivery records viewed on the website. Can I view more records 2 months ago?

For security reasons, the system automatically deletes the delivery records 2 months ago, so you cannot retrieve any record prior than 2 months before. We recommend that customers download relevant records on a regular basis.

2.

I forgot the log in password of WebSMS and I try to retrieve it, but the system returns the message "Failed to retrieve the password. Error: 16 - Insufficient Balance". What does it mean?

When you try to retrieve the password, system will send it by SMS and deduct the amount at your account. However, your account does not have enough balance, so this error message is shown. Please contact our customer service to solve this issue.

3.

Why chain SMS is supported up to 3 messages only?

A chain SMS is a combination of multiple single SMS messages. In theory, the number of SMS messages can be more. However, as long as one of the single SMS messages is delayed to handset or lost, the entire chain SMS will be failed. According to our experience, the chain SMS of 3 messages can maintain the highest deliverable rate.

4.

Can I set the SMS SenderID by myself?

You may set at most 5 SenderID for each account. When sending a message, you have to choose one of them as the SenderID. However, the characters of SenderID must be set by our staff, you cannot set them by yourself. Moreover, please note that this SenderID must match the name of your company's business registration certificate.

5.

Can I delete or modify the scheduled SMS?

Within the WebSMS, you can delete SMS messages scheduled for 1 hour afterwards but it does not support modification. For scheduled SMS messages that need to be deleted within 1 hour, you can contact our customer service for processing, but there is no guarantee that they will be deleted, as it depends on the support by the telecommunication operators.

6.

How many working days are required to use the 2-Way SMS service?

It takes 5 working days.

7.

Do you provide the service that recipient gets a SMS message and such message fee is passed to the recipient?

No.

8.

Do you provide Location Based Service?

No.

9.

Do you provide Multimedia Messaging Service?

No.

10.

Do MISSMS API support WAP Push?

No.

11.

Do MISSMS API support SMPP connection?

No.

12.

How long can the scheduled time be set?

The scheduling time can be as long as 5 years.

13.

If the SMS scheduling time is earlier than the current time, will the SMS be delivered as usual?

Yes, it will be sent out immediately.

14.

If the amount required for the sending exceeds the remained account balance, can it be transferred successfully?

Before sending messages, if the amount required exceeds the remained account balance, system will reject your submission. During the delivery, if your account balance is negative, the remained messages will not be sent, where their delivery status are "UNDELIVERABLE" with error code "Insufficient Balance", and they will not be charged. Even you have top up your account again, these unsent messages still will not be processed any more.

15.

The messages have been stopped to be processed due to insufficient balance before, but the account has been top up again. Is there any way to resend these messages?

For WebSMS, you may select "Delivery Result" > "Period Search" > "Query" to find out the relevant delivery results first. In the column "Action", click "Resend", check the box of "Insufficient Balance", and click "OK" button. The system will automatically extract these numbers which fulfill the above condition and relevant settings on this batch as a new delivery. Next, customer sends this new batch to continue.

16.

I use my personal mobile phone number as the SenderID in order to get reply from someone else. Someone has really replied, but I do not receive such message. why?

You need to set your SenderID using your mobile number plus the country code, for example 85299887766 where "852" stands for Hong Kong. In addition, this SenderID contains numeric characters only without characters of "+" or "–".

17.

Do you provide OFCA do-not-call registers filtering service?

Yes, this service is free of charge.

18.

Based on the OFCA Unsolicited Electronic Messages Ordinance, what settings are required for SMS content to meet such requirements?

OFCA for Unsolicited Electronic Messages Ordinance are only applicable to non-member recipients. For SMS content requirements, the guidelines are as follows:

to provide clear and accurate sender information in the message;
to provide an unsubscribe facility and an unsubscribe facility statement in the message;
to honour unsubscribe requests within ten working days after the request has been sent;
not to send commercial electronic messages to any telephone or fax number registered in the Do-not-call Registers starting from the tenth working day of its registration, unless consent has been given by the registered user of the relevant telephone or fax number;
not to hide the calling line identification information when sending messages from telephone or fax numbers; and
not to send email messages with misleading subject headings.

In brief, you at least have to add "EN/UNXXXXXXXX" at the end of the SMS content, where "en" stands for "Enquiry", "un" stands for "Unsubscribe", and "XXXXXXXX" is your hotline number.

19.

If my client has verbal or written commitment to receive my promotional message, but he has also registered the OFCA do-not-call registers filtering servicer, can I still send message to him?

Yes you can. Client's verbal or written commitment to receive your promotional messages has overrided the limits of OFCA do-not-call registers filtering service.

20.

What are the restrictions on the format of the SMS SenderID?

The length of the SMS SenderID is 11 alphanumeric characters or 11 numeric valid mobile phone number, and Chinese characters as well as punctuations are not accepted. For the allowed characters of alphanumeric SenderID, you can include "A-Z", "a-z" and "0-9".

21.

What is the difference between the total number of message and the total charge of message in the delivery record?

The total number of message and total charge of message mean the total number of messages in a batch delivery and total amount required to send this batch respectively. As the message charge will vary based on the length and destination of the SMS content, so the total charge is usually more than the total number.